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First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty. This may be the first step, but the next step is to shift the focus away from loyal customers to loyal employees.By recognizing the significance that the “first contact” a customer has is with the employees. The foundation for a loyal relationship begins with the employee. In retail and many service businesses, employees experience a short training session usually 16 hours or less. The time...

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Meeting Employee Work Expectations: 4 Keys for Minimizing Turnover

Workforce experts estimate that the cost of replacing a worker is 1.5 times the annual salary of the worker. To minimize your turnover costs and maintain a productive workplace, employers need to look beyond the salary and benefits.Work can be a satisfying and positive experience for your employees when their work expectations are being met. Salary and benefits are the obvious compensations that an employee expects from his or her employer, but there are a host of immaterial things that can provide job satisfaction. Whether you, as an employer, are considering a new hire or trying to retain current employees, there are four key factors that can help make work a positive experience.EnvironmentMany employees expect a pleasant...

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Paying Workers – What Can You Write-Off?

As your business grows, you are going to need help. This help comes in the form of employees and independent contractors. What you can write-off is dependent upon how your helper is classified – as an employee or independent contractor.Independent ContractorWhenever possible, you want to use independent contractors to assist you. Payments to independent contractors are completely deductible. You simply claim the deduction on your return. If you pay them more than $600 during the tax year, you also must issue a 1099-MISC in January of the following year. Importantly, you do not have to pay employment taxes or make withholding on the compensation.Unfortunately, the IRS doesn’t allow you to randomly classify a worker as an independent contractor. The key...

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Microsoft Great Plains Furniture & Fixtures - Implementation & Customization Highlights

Microsoft Great Plains, former Great Plains Software Dynamics / eEnterprise was introduced in 1993 as first Microsoft Windows and Macintosh based graphical accounting/ERP application for Mid-Size businesses. Considering the history of furniture retailer and custom assembly lines – they showed up on the market about five decades ago and they have automated their business operations with Unix-based businesses in the late 1960th and earlier 1970th. You can find such furniture resale systems as Storis, which is Unidata based application, automating furniture retail outlets. Let’s consider the options.• General Ledger. There is no need to immediate replacement of legacy retail stores automation software. It is reliable and proved to work over years. They usually sit in...

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Employee Development: Motivate Employee Participation in Professional Development Opportunities

When companies think of employee development, they often search for training programs, educational seminars, coaching or the latest book that might offer ideas on what employees can do to sharpen skills or strengthen expertise. However, none of these programs will be effective if the organization lacks one critical success factor: individual motivation. An individual has to want to develop himself before any employee training and development program can be successful.Some say they’re “too busy.” Some say they’re “already developed.” Some blame the boss. Some like burying their heads in the sand, afraid of what they might learn about themselves.What can you do to help your employees achieve best performance?Here are some tips to help...

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How to Reduce Temporary Employee Turnover

The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.This is a very real and expensive reality for some, and the blame always falls on the employee. However, denial is a great way to be unsuccessful, and the word can be added to the overhead of any business that chooses to be less attentive.Big businesses cultivate the employer/employee relationship. It costs money and takes time, which costs more money ... but the bottom line still beats those who choose the other way, which is to...

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